Category Archives: Contracting Challenges (Outsourcing & Shared Services)
Shared Services Canada – Procurement Design Industry Consultations
I have recently been invited to participate in industry consultations on IT procurement and Bench-marking for Shared Services Canada. The official name of the group is Industry Technology Infrastructure Round-table (ITIR), Procurement Benchmarks Advisory Committee. We have had two meetings so far, and I represent CATA (Canadian Advanced Technology Alliance). SSC is a new organization (10-12 months old) …
Check Out The New Paper On How To Make Your Outsourcing Initiatives Successful
Use the SlideShare Personal Viewer to read and download the new executive brief on How To Make Your Outsourcing Initiatives Successful: 30
Telfer School of Management joins with Strategic Relationship Solutions to offer Relational Outsourcing Management Seminar by Jon Hansen
“In today’s environment, executives and managers are regularly faced with tough outsourcing decisions. Our partnership with SRS is a reflection of our continued commitment to excellence in executive leadership and management training.” Doug Dempster, Executive Director, Centre for Executive Leadership, Telfer School of Management, University of Ottawa One of the great things about working in …
Governance Mechanisms for Outsourcing Contracts or Why You Should Let the Air Out of Your Tires
Transaction cost economics (TCE) has emerged as a common framework for understanding the choice of governance mode in economic activities. TCE suggests that in response to exchange hazards, firms either craft complex contracts or may choose to vertically integrate when such contracts are too costly to craft and enforce. As exchange hazards rise, so must …
Relational Outsourcing and The Role of Service Level Agreements (Part 3)
Particularly, these attributes appear to play a major role in the context of IT outsourcing relationships in that successful management of an outsourcing relationship today requires a highly interactive, flexible relationship between two organizations in order to sustain over the strategic planning horizon. from the Relational Governance section of the The Role of Service Level …
Relational Outsourcing and The Role of Service Level Agreements (Part 2)
I could not agree with you more Jon. However, i would like to describe how service and service levels are viewed in a relational model. First let’s remember that one of the 6 attributes of “Relational” is “Alignment”. For those who are still using traditional project management practices to manage relationships, “Alignment” means that no …
Relational Outsourcing and The Role of Service Level Agreements (Part 1)
This study extends the view that formal contracts and relational governance function as complements rather than as substitutes. We investigate how specific characteristics of service level agreements (SLAs) impact relational governance in information technology outsourcing relationships. from the Abstract of the study The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: …
Relational Outsourcing as a practical contracting and management model is finally coming into its own
Outsourcing of business operations is a growing trend in the U.S. In-house employees are replaced by a firm which handles the business using its own staff. Such agreements, writes Dennis F. Penepacker of Chicago’s Meyer Brown Rowe & Maw LLP, require the closest kind of relationships between the parties. He argues that neither the command-and-control …
Relational Outsourcing: Contracting Will Never Be The Same!
When I was asked to review a new seminar on outsourcing contracting I have to admit that the “been there – done that” sentiment almost immediately came to mind. It is not that I am naturally cynical it is just that so many seminars relating to the contracting process seem to advocate a dot the …
Recent Relational Management Seminar Raises Net-Net Question When It Comes To Complex Government Projects
piblogger ♦ December 17, 2012 ♦ 2 Comments
One of the primary questions that came up as a result of the recent Relational Outsourcing Management seminar, especially from those in a leadership position, was centered on the “net-net” result of using the Relational Model for major Government projects. As we discussed, the Relational Model is founded on two critical elements. The first is …
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