Tag Archives: SLAs
Relational Outsourcing and The Role of Service Level Agreements (Part 1)
This study extends the view that formal contracts and relational governance function as complements rather than as substitutes. We investigate how specific characteristics of service level agreements (SLAs) impact relational governance in information technology outsourcing relationships. from the Abstract of the study The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: …
Relational Outsourcing and The Role of Service Level Agreements (Part 3)
piblogger ♦ April 18, 2012 ♦ Leave a Comment
Particularly, these attributes appear to play a major role in the context of IT outsourcing relationships in that successful management of an outsourcing relationship today requires a highly interactive, flexible relationship between two organizations in order to sustain over the strategic planning horizon. from the Relational Governance section of the The Role of Service Level …
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